Your privacy and data security are our top priorities. Learn how we collect, use, and protect your personal information.
Explera DMC Co. Ltd. ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you book our Tomorrowland Thailand 2026 hotel packages or use our services. By using our website and services, you consent to the practices described in this policy.
To process and confirm your hotel and festival pass bookings, arrange airport transfers, shuttle services, and fulfill all package inclusions.
To send booking confirmations, updates, travel information, and respond to your inquiries via email, phone, or WhatsApp.
To analyze website usage, improve our services, enhance user experience, and develop new travel packages based on customer preferences.
To comply with legal obligations, prevent fraud, resolve disputes, and enforce our terms and conditions.
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
All data transmitted through our website is encrypted using Secure Socket Layer (SSL) technology.
Your data is stored on secure servers with restricted access and regular security audits.
We use PCI-DSS compliant payment processors and never store complete credit card information.
Only authorized personnel have access to personal data, and they are bound by confidentiality agreements.
We share necessary booking information with Avani Pattaya Resort to process your accommodation reservations and fulfill special requests.
Your information is shared with authorized Tomorrowland ticket suppliers to issue festival passes in your name.
Payment information is processed through secure third-party payment gateways that comply with international security standards.
We share travel details with airport transfer and shuttle service providers to arrange your transportation.
We only share information necessary to provide our services. All third-party partners are contractually obligated to protect your data and use it solely for the intended purpose.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us:
Managing Cookies: You can control and delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal obligations.
Object to processing of your personal data for marketing purposes.
Request transfer of your data to another service provider.
Request restriction of processing your personal information.
To exercise your rights, please contact us at b2b@explera.co.th. We will respond to your request within 30 days.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:
Retained for 7 years after your travel date for accounting, tax, and legal compliance purposes.
Retained until you unsubscribe or request deletion of your data.
Anonymized usage data retained for 26 months to improve our services.
For customers in the European Union (EU) and European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). This includes:
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
Starting from $6,999 per person • Dec 10-14, 2026 • Avani Pattaya Resort